Jobs In E-commerce And Customer Service On The Rise.”

E-commerce may create up to 50,000 jobs in India: A Report

In these times the labor market is difficult to gauge. LinkedIn provides insights into the fastest growing jobs, skills in demand and companies hiring talent in 2020. This data shows that there was high demand in anticipated sectors such as education and healthcare.

The INCREASE in E-Commerce

The increase in E-commerce and customer service is striking: Dutch companies are responding to the trend of working from home and staying at home by investing in it. For example, the job offer within customer service is in three in the top 15 with a growth of more than 31 percent in the past year.

As companies continue to adapt to a corona world, changing consumer behavior and new business needs are creating new jobs. The Jobs on the Rise report is an analysis of the more than eight million LinkedIn members in the Netherlands. If we look at the largest growth in job categories in the Netherlands, it is clear that most of this is a result of the pandemic. For example, there are three different functions in healthcare in the list. Ranging from nurses and support staff to mental health professionals. There is also a greater demand for freelance talent to support companies on a product basis, with a focus on digital and creative content.

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The report shows that most of these jobs in the Netherlands are created in large cities such as Amsterdam, Rotterdam, Utrecht and Eindhoven.

The top fifteen fastest growing jobs in the Netherlands:

1. Education

2. Specialist medical professionals

3. Customer service

4. E-commerce

5. Supportive healthcare staff

6. Operations

7. Freelancers (creative)

8. Professional and personal coaches

9. Freelancers (digital content )

10. Sales and Business development

11. Financial services

12. Social media and digital marketing

13. AI & Data science

14. Science and research

15. Mental health professionals

New opportunities


Arno Nienhuis, Director Talent Solutions LinkedIn Benelux: “COVID-19 has undoubtedly caused a lot of job insecurity, but also sparked a wave of new opportunities as companies adapt – often permanently – to the pandemic. Dutch companies are clearly responding to this by professionals in for their customer service. We also see a new growth in the demand for digital and creative freelancers and professional coaches to support companies and employees. We expect further growth due to the extended lockdown in the Netherlands and the growing habituation to working digitally. new jobs are created throughout the Netherlands, it is now important for companies to use the expertise of recruiters to tap into new talent pools,to benefit from a greater diversity of people and skills, but also to further develop the skills of existing employees. “

More insight into the top three


Within the education category, it was the universities that had the most unfilled vacancies in 2020. Probably to facilitate online learning when the universities and schools were forced to close. Much more value is attached to transferable skills for positions within this category than for positions within the other categories. For example, many research supervisors switched to the position of university lecturers, musicians became youth consultants and sales professionals switched to an assisting position within education.

Top Skills: Teaching, Coaching, Educational Leadership, Chemistry, Arts Education, Science and Physics.

Top locations: Utrecht, Amsterdam, Rotterdam, The Hague and Eindhoven.

2. Specialist medical professionals

The global health crisis in 2020 has of course led to an increased demand for specialist medical professionals. Demand for ICU nurses rose a staggering 112 percent in 2020 as a result of the sheer numbers of ICU admissions across the country. The companies with the most unfilled vacancies – from radiologists to qualified nurses – within this category were hospitals, such as Amsterdam UMC and UMC Utrecht.

Top Skills: Nursing, Radiology, Dentistry, Anaesthesiology and Medical Education.

Top locations: Amsterdam, Rotterdam, Utrecht, The Hague and Nijmegen.

3. Customer Service

Travel restrictions, lockdowns and other corona measures have forced companies to find new ways to serve their customers. As a result, the number of vacancies within this category has increased by 31 percent. Companies and organizations with many vacancies in 2020 were Teleperformance and UWV. Among those in hard-hit industries, such as hospitality, sales, and cashiers, many transitioned into customer service roles.

Top Skills: customer experience, customer service and customer communication.

Top locations: Rotterdam, Amsterdam, Eindhoven, The Hague and Nijmegen.

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Artificial intelligence strong key to realize the dream of digital India! today


AI has been on the radar of tech innovation for some time, but it is in the last decade that AI has acquired a groundbreaking status as businesses around the world are looking to … AI has been on the radar of tech innovation for some time, but it is in the past decade that AI has acquired groundbreaking status as companies around the world are looking to implement AI in some The New Vantage Partners in 2019 found that 92% of survey respondents globally were already investing heavily in AI. Artificial intelligence is the key to realizing the dream of digital India!

What is Artificial Intelligence? How Does AI Work? | Built In

The same survey also reported that 21% of survey respondents, including big names like AIG, Bank of China, and Johnson & Johnson are investing over $ 500 million in AI. The growing urgency to implement AI can be understood from the fact that automation is now a necessity and embracing the power of AI is vital for the organization s to savor the success I know in the era of IR 4.0 But what is India’s position when it comes to AI and associated powerful technologies such as Machine Learning and Deep Learning?


As India aims to complete digital transformation and build a billionaire digital economy, the country needs to strengthen its AI capabilities across all of its industries. What is the Indian government doing? On May 30, 2020, the Indian government launched the national artificial intelligence portal called INDIA ai with the aim of building the most complete AI ecosystem.

How Smart is Artificial Intelligence? | by MIT IDE | MIT Initiative on the  Digital Economy | Medium

This is a big step as it will provide a common platform for accessing artificial intelligence resources in the country and also a platform for introducing government initiatives that will be crucial in introducing AI to all industrial domains of the country. The government had predicted the plan in 2018 only with NITI Aayog, the Indian think tank that publishes a paper on how artificial intelligence can help India add $ 1 trillion to its economy, provided it can get full integration with AI.

Earlier in 2017 the Department of Commerce and Industry had launched an AI task force to transform the economy! Now, with the launch of the AI ​​portal, the government is confident that it is taking all the right steps. How enthusiastic is the Indian private sector about AI?

Accenture in a 2019 research report stated that by 2035 the Indian economy could receive around 957 billion dollars if the full potential of AI can be realized in the country! Obviously such calculations now need to be reanalyzed given the impact of the COV id-19 pandemic in India.

However, things are actually not that sad when looking at the number of AI start-ups in Indian cities like Bangalore and Pune and also to the amount of investment India is receiving from leading companies such as Google, Amazon and Facebook. The Indian Brand Equity Foundation (IBEF) reports that the Indian retail sector itself is expected to see massive growth and could even double by the end of 2024 with an overall valuation of $ 1.4 trillion.

This is where AI can be very useful as organizations are looking to digitize due to challenges such as disrupted supply chains during the national lockdown. Integrating AI into a company’s digital strategy will be immensely beneficial to both the market and the industry as a whole Realizing its immense potential, Facebook has invested Rs 43,574 crore in Reliance Jio platforms, which is the most great FDI in the technology sector of India!

The e-commerce sector is another industrial sector in India that is ripe with opportunities for AI-driven strategies For example, Swiggy, a Bangalore electronic platform for food delivery services, is already relying on intelligence artificial for managing its mobile app, using chat bots to provide excellent customer service and for a good marketing strategy. Other e-commerce initiatives in India are too. already uses artificial intelligence as the Indian market is the largest in the world! Indian cities like Bangalore, Hyderabad, Gurgaon and Delhi are also home to numerous AI-powered companies such as Manthan, Haptik and SigTuple.

Challenges in embracing the power of AI in India The main challenge in adopting AI in India is the lack of AI experience and skilled workforce. That is why the government is providing good incentives to set up artificial intelligence institutes in India and also encourage young graduates to acquire AI skills.

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Other challenges include a lack of data or data sharing initiatives, a lack of intensified research on artificial intelligence, and poor awareness. To conclude, AI is making good progress in India as both the government and the private sector have recognized its potential!


Developments Of Online Shopping

FacebooktwitterredditpinterestlinkedinmailInnovation has given us all that we would ever envision. It gave us the light to scatter dimness, it is giving us digitized benefit in the present, while what’s to come is esteemed to show a shocking indication of AI (Artificial Intelligence), might be anything we have viewed in our LCD. All things considered, to be completely forthright, for a typical man, the most prominent advantage that Technology has conveyed is the development of electronic business or web based business.(E-Commerce).

Online Shopping is ought to be the synonym of e-commerce technology, which enables a business to trade their products on the internet platform and also a common man to purchase anything from internet regardless of time and place. Alibaba, Amazon, Myntra, E-bay, Jabong etc., are the popular examples of Online Shopping stores where people all around the world purchases their favorite products with pleasures.

People adores innovation and development. They adheres to the belief of inclusive growth and better online purchasing experience. Thus, unlike other electronic gadgets or machines like computers, laptops, refrigerator, washing machine etc, Online Shopping Stores underwent evolution in terms of e-commerce technology that certainly contributed to its demand and progress.

The following are the list of top 10 development of Online Shopping that transformed browsing experience and perspective.

  1. Now most of the e-commerce sites possess a feature that enables users to share their browsing experience on their favorite social media sites such as Facebook, Twitter, Instagram and Google+ after any online purchase. This feature is widely cherished and loved by women, for they love celebrating their fascinating experience with friends, family and acquaintances. Even youths today are also big fan of this feature, and thus whenever they buys from any online store, they shares it for LIKES &
  2. Next comes the feature that allows people to write reviews about the product they bought regardless of the category and cost . Usually, we can easily find the reviews underneath or adjacent to a given product. Reviews displayed also helps other online shoppers to read the experience of other before taking any decisions. Furthermore, the review feature conveys a lot about the relevancy of a product, the real benefits, functions and limitations it possesses. Based on research, the presence of reviews boosted the amount of online traffic in many online shopping stores than what was there before.
  3. Another amazing development of Online Shopping is the newly popular feature that maximises discount rates on whatever product it is applicable. This feature is popularly known as Coupon Code. There are companies associated in providing this feature, and the brief sketch of this is really simple; when a person would visit the site of a coupon company such as, and explore to find which online shopping store is offering a product over which a coupon code is applicable. Coupon codes are free and they have proven record of benefiting online shoppers by minimizing cost rate.  When this feature came to light, it stole glances of many, and now around half of the world’s online shopper prefers coupon codes.
  4. Another exclusive development of Online Shopping includes    Cash-on-Delivery system and Return or Exchange offer. Cash-on-Delivery (COD) is the feature that enables a online shopper to pay after the product is delivered to his or her address. In addition, if the product is found to have some disputes then one can certainly return or exchange with similar product, and this clearly explains the Return or Exchange offer. However, the COD offer varies from place to place, for one should verify whether COD could be applicable for his or her address.
  5.  The development of App feature by many popular e-commerce portals is the most significant of all developments. Apps helps in better browsing and purchasing experience through mobiles and tablets. As around 65% of the online shopping enthusiasts uses mobile to choose and purchase goods. Big e-commerce sites like Amazon, Flipkart, Jabong etc encourages mobile users to try their apps for faster browsing and better purchasing experience.
  6. The Cashback offers is an exquisite development in Online Shopping that assures certain percentage of cash back benefit after a specified amount is crossed. It can be 10% or may be more than that, depending upon the company providing it. The Cashback offer is regarded as the most fascinating thing by majority of the online shoppers.
  7. Lastly, the enhancement of e-commerce security in terms of technology also signifies the scale of online shopping development. Online payment became more secured and the database system bears strong features shielding confidential informations and other factors that are sensitive and delicate. Thus, on magnifying the security, relevancy on e-commerce site over internet banking is subsequently rising.

More development is expected in the future, for people wants more and more smart and secured way of online shopping and e-commerce is undergoing change accordingly.

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